Scores by axis
Here is what raters score — each on its own 0–10 scale.
Quality of ServiceWhether the actual job or outcome was done well
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CommunicationClear quotes, updates and answers, without chasing
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SatisfactionHow you felt about the result overall once it was done
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ProfessionalismConduct, presentation, honesty and respect for you and your time
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ReliabilityTurned up, delivered when promised and did what they said
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FlexibilityWillingness to fit your schedule and adapt when needs changed
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EfficiencyGot it done without wasted time, extra visits or fuss
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Value for MoneyWhat you got for what you paid — not absolute price
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Red — PoorYellow — AverageGreen — GoodViolet — Exceptional
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