Scores by axis
Here is what raters score — each on its own 0–10 scale.
Quote AccuracyWhether the final invoice matched the quote — and any changes were agreed first
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WorkmanshipQuality of the work and whether it's holding up
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PunctualityArrived when booked and finished when promised
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CommunicationClear quotes, updates and answers, without chasing
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Site CleanlinessLeft your home or site tidy, protected and rubbish removed
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Licence & InsuranceLicensed, insured and happy to show it
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Warranty HonourCame back and fixed problems covered by warranty
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Value for MoneyWhat you got for what you paid — not absolute price
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Red — PoorYellow — AverageGreen — GoodViolet — Exceptional
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