Scores by axis
Here is what raters score — each on its own 0–10 scale.
PresentationFirst impressions — signage, check-in, gear and the setting when you arrive
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AmbienceThe feel of the experience — setting, crowd, pace and atmosphere
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ServiceWelcome, briefing, guides and staff, and how any problems were handled
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SkillsKnow-how of the guides or instructors — safety, teaching and storytelling
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VarietyRange of options, levels and add-ons, and whether it suits different ages and abilities
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ValueWhat you got for what you paid — not absolute price
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MaintenanceCondition and cleanliness of equipment, facilities and amenities
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Red — PoorYellow — AverageGreen — GoodViolet — Exceptional
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